FAQ

Q: What materials are your educational toys, building blocks, and plush toys made of? A: Our educational toys use non-toxic, BPA-free plastics and safe electronic components. Building blocks are crafted from durable, high-quality ABS plastic with smooth edges to prevent scratches. Plush toys feature ultra-soft, hypoallergenic fabrics (e.g., cotton, polyester fleece) and filled with premium PP cotton for comfort. All materials meet international safety standards for toys, and detailed material information is listed on each product page.

Q: Are building blocks sets compatible with other major brands? A: Most of our building blocks sets use a standard size that is compatible with major global brands, allowing for creative expansion of collections. However, some specialized sets (e.g., themed series) may have unique designs, so we recommend checking the product description for specific compatibility notes.

Q: How do I clean and maintain my plush toys? A: Most plush toys are machine-washable on a gentle cycle with cold water. We recommend using a mild detergent and avoiding bleach. After washing, air-dry the plush toy completely to prevent mold or mildew. For delicate plush toys, hand-washing is recommended to preserve their shape and texture.

Q: Can I cancel or modify my order after it has been placed? A: We process orders quickly to ensure fast delivery, so we can only accept cancellations or modifications within 1 hour of placing your order. Please contact our support team immediately if you need to make changes. Once your order has been processed or shipped, it cannot be canceled or modified.

Q: Do you offer international shipping, and are there any restrictions? A: Yes, we offer international shipping to most countries worldwide. However, please note that some countries may have restrictions on certain toys (e.g., electronic items). We recommend checking your local customs regulations before placing an order. International shipping times vary by location, typically ranging from 7–14 business days.

Q: What is your warranty policy for defective products? A: All our products are covered by a 6-month warranty against defects in materials and craftsmanship. If you receive a defective product (e.g., a broken building block set, a malfunctioning educational toy, or a damaged plush toy), please contact us within 48 hours of delivery. We will arrange for a replacement or refund, and cover the cost of return shipping if the defect is confirmed.